Budget News Releases
PLANNING YOUR MOVE ONLINE IS NOW EASIER THAN EVER AT BUDGET TRUCK’S ENHANCED WEB SITE
BudgetTruck.com Receives Industry’s Highest User Satisfaction Scores
PARSIPPANY, N.J., 06-23-2008 — Planning your next do-it-yourself move is now easier than ever, thanks to enhancements to Budget Truck Rental’s Web site that have helped make it the industry’s highest rated in user satisfaction, according to a recent study.
Asked which Web site they were most satisfied with, 47 percent of respondents named BudgetTruck.com, while only 25 percent named the leading competitor’s Web site, according to the study conducted by Harris Interactive. Of the 72 percent of respondents who claimed to have higher satisfaction with one site over the other, 65 percent were more satisfied with Budget Truck.
Enhancements to Budget Truck Rental’s Web site include a simplified booking process that guides customers step-by-step through the entire reservation process, as well as enhanced mapping tools for finding Budget Truck locations, useful moving tips and improved online help.
“We know that many people may not have much experience when it comes to planning a do-it-yourself move, so having a Web site that takes the guesswork and stress out of planning is just another way to make our customers’ moving experience as smooth as possible,” said Joe Ferraro, vice president of operations for Budget Truck Rental. “We are very pleased to confirm through this study that our Web site is satisfying customers and our resources are improving the moving process.”
In addition to the Web site enhancements, Budget Truck offers its customers a full range of products and services to make moving fast and easy; for example, Budget Truck is the first consumer truck rental company to offer Global Positioning System (GPS) units to its customers. where2® navigation devices with guidance by Garmin® are available at select Budget Truck Rental locations throughout the United States, and can be used in any Budget truck, from cargo vans to 24-foot trucks, and with any type of rental, including one-way, local and commercial rentals. The device offers an array of navigation features including truck routes, local points of interest such as ATMs, hotels, restaurants and gas stations, a simple user interface, three-dimensional maps, audible turn-by-turn directions spoken in multiple languages and Bluetooth® hands-free calling capability.
Budget Truck provides assistance to customers to select the proper truck for any move, and also offers moving equipment, boxes and supplies. Budget Truck has alliances with leading local providers to support customers, including movers/truck loaders, self storage locations and transporting companies.
For more information or to make a reservation, visit www.budgettruck.com.
About the Study
Harris Interactive conducted a double-blind random sample survey in which respondents evaluated the reservation processes on Budget’s Web site and the Web site of a leading competitor. Respondents viewed the Web sites randomly, and were then asked a series of questions relating to the sites’ usability. After evaluating both sites, respondents were asked to compare the experiences offered by both sites. Over 1,000 respondents completed the evaluation process.
About Budget Truck Rental
Budget Truck Rental is one of the leading consumer truck rental companies in the United States, operating through a network of nearly 2,800 corporate owned, dealer and franchised locations throughout the continental United States, serving both the consumer and light commercial sectors. Budget Rent A Car System Inc. operates both Budget Truck Rental and Budget Rent A Car and is a wholly owned subsidiary of Avis Budget Group, Inc. (NYSE: CAR). For further information, visit www.budgettruck.com.