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April 20, 2015
BUDGET TRUCK RENTAL REVAMPS WEBSITE
TO BETTER SERVE CUSTOMERS
October 21, 2015
BUDGET TRUCK RENTAL OFFERS HELPFUL ADVICE
TO MAKE THE MOST OF YOUR HOLIDAY MOVE
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A reservation only guarantees the rate once confirmed with a credit card deposit, and shows a customer's preferences for a pick-up location, drop-off location, time of rental, date of rental and equipment type.
The pick-up location, drop-off location, time of rental and date of rental selected in a reservation is a preference only and, if a preference selected is not available, Budget Truck Rental ("BTR") reserves the right to offer a customer alternatives.
All equipment selected in a reservation is subject to availability at time of pickup. If the equipment requested is not available, BTR reserves the right to substitute equipment at no additional charge to the customer.
Rates reserved online do not include applicable taxes, fees, surcharges, additional accessories, protection plans purchased at time of rental, the required refundable deposit, moving supplies or other applicable charges. Charges will be provided at time of pickup.
If a customer needs to cancel or modify a reservation in any way, he/she must contact BTR at least 48 hours before the pick-up date and time listed on the Thank You page and in the confirmation email. A customer must contact either the BTR pick-up location provided on the Thank You page and in the confirmation email or call 1-800-462-8343. Failure to notify BTR in this time frame may result in a $75 Cancellation Fee being charged to the customer's credit/debit card. With a request to modify the pick-up location, drop-off location, time of rental, date of rental and/or type of equipment, the reservation rate may be subject to change.
A customer will be charged a $75 No Show Fee that fails to result in an open rental agreement within 24 hours after the proposed pick up time.
In the online reservation system, Budget provides one-way customers with ample time to complete their move safely. Trip duration estimates for one-way rentals are estimates only. Mileage and trip duration may vary from Budget estimates. Budget will allow customers to purchase additional days or miles by directly contacting the Budget Truck Rental pick up location shown on the Thank You page. During regular business hours and prior to pick up, a customer can add days at the rate of $70 per day and miles at the rate of $0.70 per mile. If a customer reserves additional days and/or miles at the time of pick up or after pick up, $85 per day will be charged for additional days and $0.85 per mile for additional miles. Additional days and miles paid in advance are non-refundable including those purchased but not used.
For local rentals, customers will be charged for the actual miles and days he/she uses the equipment.
Any online discount may not be combined with any other discounted rate, promotion or offer.
For one-way rentals, the average deposit amount is $150. For local rentals, average deposit amount is the greater of $150 or 1.5 times your total estimated rental charges, but may be higher in certain metropolitan areas.
If a customer chooses to pay for a rental with a credit card or debit card, the cardholder must be present with his/her credit/debit card at the time of rental.
At the time of rental, Budget will require two forms of current, valid identification from the individual signing the rental contract. Acceptable forms of identification include: a valid U.S. issued Driver's License, State Issued Identification, Passport, Social Security Card, Vehicle Registrations, Phone Bill and/or Military ID, place of business photo ID, major credit card and paycheck or pay stub. Budget will also require a valid U.S. issued Driver's License from all drivers of rental equipment.
All towing equipment is recommended based on the towing manufacturer's guidelines and the specific vehicle information the customer provided. Different vehicles may require different towing equipment. Some vehicles may not be suitable for towing and should not be attempted if they exceed the towing manufacturer's guidelines. Budget is not responsible or liable for damages incurred while towing equipment is in use, and does not guarantee or warrant that such equipment is fit for the particular use. Budget Truck will attached the towing equipment to the rental truck at the time of pick up, but cannot drive the tow vehicle onto the towing equipment. This will be the customer's responsibility. Budget Truck will provide an instruction sheet explaining the proper way to drive a vehicle onto our towing equipment.
Local rentals returned late are subject to the following fees: