Guarantees
Budget truck works very hard to provide the highest level of satisfaction. Unlike most competitors, Budget Truck does not intentionally over-book markets and works very hard to make sure the preferences of our customers are met as best as possible. We do this using advance technology that within a few days only let's us take reservations at locations that have equipment available.
However, the truck rental industry is a unique business in that the product is always moving and on the road with customers. When a reservation is being matched up to this type of truck, it is known to be "covered with an incoming truck". This is a very common practice in the truck rental industry. The truck for a customer may be out on a rental the day previous with another customer and from time to time situations happen where a customer does not return on time or there are equipment malfunctions. This can impact the next rental.
On these situations, Inventory Managers, who match reservations to equipment do everything possible to get alternate equipment to the location where the reservation is or they offer the customer other options such as an alternate sized equipment, alternate location to pick up equipment or a later pick up time. The Inventory Manager and the pick up location always do their best to make sure all customers are satisfied and complete their move.
To make a reservation, please click to our rates and reservation page.
Viewed: 9681 times Created on: 7/22/2014 Modified on: 1/20/2021