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Moving is stressful.
No surprise there.
Ready for another obvious statement?
Getting organized can minimize a lot of the stress of changing addresses.
So...where’s the rub?
Unfortunately, that one word—organized—emcompasses A LOT OF WORK. Work you might not find time to do as all the stresses pile up: finding a new place, packing your stuff, transferring your utilities, gathering moving supplies...you get the idea.
But there’s no need to pull your hair out.
This comprehensive, start-to-finish, everything-but-the-kitchen-sink moving guide from Budget Truck is designed to take the stress out of getting organized. We’ve included:
A checklist of what to do when moving out
Plan ahead and save money
Who to contact before and after you move
Tips for when you book
Guidance for garage sales, thrift donations, and trips to the dump
Gather the essential supplies you'll need
Packing guides for everything in your house
Things to consider before moving day
Best practices for loading, lifting, and carrying
Handy tips for driving a moving truck and towing your car
Guidance for loading and unloading your storage unit
Everything you should know to have a smooth move-in day
And much more!
By the time you finish this guide, you’ll have your full moving to-do list at your fingertips.
Let’s dive in!
Checklist of What to Do When Moving Out
Make a moving budget
Contact everyone who needs to know about your change of address
Book a moving truck
Declutter and host a yard sale
Gather packing supplies
Pack your stuff!
Load the truck
Wondering how to move cheaply across the country? Take control of your expenses by creating a moving budget early in the process. Research typical costs, then set a realistic budget that works for your needs. You’ll thank yourself later!
Get ready. We’re about to show you how to save money on moving truck rentals.
It can be hard to get a pulse on the real cost of renting a moving truck. So break the costs down into smaller segments:
Make sure you leave room in the budget for renting and buying moving equipment like dollies, furniture blankets, and moving boxes. Though you may be hesitant to add to your moving costs, you will ultimately save money by avoiding damage to your furniture and other possessions.
Making a move across the country? If so, you will need to budget for travel costs on top of gas for the moving truck.
Account for expenses like staying in a hotel and dining out while en route to your new home. You may also be paying for some family members to fly across the country while some of the family drives in the truck.
Make sure you also consider how you will be getting your car across the country, such as shipping the vehicle or towing the car behind the moving truck.
When you’re moving, you often need somewhere to house your belongings before you can get the keys to the new place. Or you might be downsizing your home and need to store important keepsakes in a storage unit for a while.
In these cases, it’s important to budget for a storage unit.
To determine costs, think about how long you’ll need to rent it for, what size you need, and whether you want additional features that could add to the cost. For example, if you have items like a piano that require special care, you’ll want a temperature-controlled storage space.
In the hubbub of moving day, don’t forget one of the most important things to do when moving: spread the word about your move!
While telling your friends is important, you also need to change your address with USPS, utility providers, and companies sending bills or other important mail.
One of the most important steps to moving out of state-or down the street-is to tell USPS about your move. If you don’t, mail will end up going to your old address (basically a black hole).
Change your address online at least two weeks before you move. You’ll need a credit or debit card to complete the process.
Mail forwarding service lasts one year, but it’s best to directly change your address with any other services like magazines. Mail forwarding includes first-class mail, priority mail, and first-class packages.
Whether you’re moving across town or out of state, tell your utility providers about the move.
Make sure you give your future residence at least one week notice so your utilities are up and running when you arrive.
If you’re moving locally, simply call to change your address with the same company.
Long-distance moves will require you to shut off service in your current state and start it with a new company in the new house.
Utility providers you’ll need to contact might include:
Private insurance rates may change depending on where you live, so it’s important to inform insurance companies of your move. Private insurance providers may include car insurance, homeowners insurance, life insurance, etc.
Contact the company directly to change your address, at least two weeks before your next bill.
Your credit cards and checks must match your current address, so banks and other financial institutions need to know about your move.
If you have an online banking account, go into your profile to change your address. Do this at least a week before your move.
Employers will need to send checks, pay stubs, and other work-related mail to your new address. Inform your company about the move so you don’t miss out on any important information related to your job.
Complete the task at least a week before the next pay cycle.
Are you a big online shopper? If so, don’t forget to change your address with online shopping sites you frequent. Failing to do so will save you from shipping a purchase to an old address. Most retailers aren’t willing to refund your order if you make this mistake-yikes.
As you’re contacting everyone about your move, make sure to schedule your moving truck rental.
In fact, it’s never too early to book a moving truck-especially if you’re moving during the popular spring and summer months.
As soon as you know your move-out and move-in dates, make your reservation.
Budget Truck offers three sizes of moving trucks. A 12-foot truck fits everything from 1-2 rooms or a studio apartment. A 16-foot truck can hold the contents of a 1-bedroom house or about 3-4 rooms. Our largest truck, the 26-foot truck, is best for anyone moving out of a 2- or 3-bedroom house or any residence with 5-8 rooms.
Check out our side-by-side truck comparison to make sure you book the right truck.
On the fence between two sizes? Choose the bigger truck. You won’t want to take two trips. And you can always add padding if you end up with a little extra space.
Do you need to tow a car behind your truck? Opt for the 16-foot truck or the 26-foot truck. Request a car dolly if the towed car is front-wheel drive. You’ll need a car carrier or car trailer if you’re moving a 4-wheel drive or all-wheel drive vehicle.
Not sure where to find the closest Budget Truck location? We can help with that.
There’s nothing like an impending moving day to make you despise everything you own.
Make the process less painful by decluttering well before you pack. No need to move stuff you don’t even use! You’ll love feeling lighter after holding a sale or visiting the local thrift store or dump.
Why not make a few bucks on things you don’t use anymore? As they say, one person’s trash is another person’s treasure.
If you have the time and energy, you can post your items for sale online to broaden your customer base.
Here’s how to prepare for moving day with a yard sale:
Once the garage sale is done, you may still have things left over that you don’t want to bring to the new house. Dispose of these items by taking them to the thrift store if possible. If the thrift store won’t take them, finish off the job by taking a load to the local dump.
If hosting a garage sale sounds like too much work (or you are short on time), simply take a load to the thrift store. Thrift stores are convenient, but they also reduce waste, help save the environment, and support charitable causes.
There are many things you can take to a thrift store, but make sure they are gently used and in working condition.
Thrifts stores vary in what they accept, but most stores will take these items:
As a last resort, you can get rid of things you don’t want anymore by taking them to the dump. Reserve this method for items that are broken and cannot be recycled.
Make sure the items you toss are non-toxic. Things like batteries, paint, electronics, cars, and chemicals cannot be dumped in a landfill.
Always check the rules at your local dump before making the trip.
Some items that can be taken to most dumps include:
Minimalism is all the rage these days.
And on the brink of a move, the last thing you want to do is buy more stuff.
Why head to the store? You won’t regret the convenience and efficiency that come when you invest in the right moving supplies!
Luckily, you probably have some essential moving supplies lying around the house.
You won’t have to spend a dime on them. You also won’t have extra things taking up space before you’re loading a moving truck.
Gather moving supplies from around the house first, including:
No matter how well-stocked you are on office and cleaning supplies, you’ll likely need to rent a few things to cover the rest of your moving supply checklist. These items are usually very affordable and can be rented for just a few hours or for a few days, depending on your needs.
Here’s what you’ll need to rent:
Renting these supplies is a great way to save money and reduce waste in the environment.
Want to really go green? Think about renting reusable moving boxes.
You’ve gathered supplies around the house and made the necessary rental arrangements.
Still got a nagging voice in the back of your mind asking, “What moving supplies do I need?”
Well, now it’s time to hit the local hardware store for the last few things on your moving inventory list:
Do you have the itch to start packing yet?
Let’s talk about how to pack up your stuff smart and fast.
Why did those items make our list of what to pack first when moving? You won’t need to use them between now and your moving date.
How should you box them up? We’re glad you asked...
Those are the essential rules of packing up.
But they don’t work for everything. And sometimes you have to alter them.
Use the packing tips for moving below to make sure all the stuff in your house makes it to your new address.
What’s included: Refrigerator, freezer, washer, dryer
How to pack it: Good news! You don’t need boxes. Clean out the appliances (defrost the fridge and freezer first) and secure the doors with something stronger than duct tape (a.k.a. rope or a bungee cord). Measure each appliance and make sure it will fit through hallways and doorways BEFORE you load it on the dolly and move it.
Pro tip: Always keep a refrigerator upright so the coolant stays in the right place.
What’s included: Toaster oven, toaster, microwave, pressure cooker, blenders, stand mixer, coffee maker
How to pack it: Hopefully, you did your spring cleaning and all you’ll have to do is wipe the appliance down and brush out the crumbs. When the appliance is clean, neatly roll the cord and lightly tape it to the side of the appliance. Finally, wrap the appliance like a present in something soft (blankets or towels are great) and place it into the labeled moving box.
Pro tip: Roll the cord up and secure it with a rubber band and then wrap it with paper before taping it to the appliance.
What’s included: TV, surround sound, gaming system, DVD player, desktop computer
How to pack it: First, place pillows or blankets at the bottom of boxes. Then make sure to individually wrap each appliance with bubble wrap. When doing this, check that the cord is tucked away so that it doesn’t scratch the outside. Lay the electronics vertically, like books. If there is any wiggle room on the side use more bubble wrap or blankets to make it tight and secure. Before taping the box up, add another pillow on the top.
Pro tip: Don’t forget to return the cable box to the cable company.
What’s included: Couches, beds, loveseats, dining table, chairs, dressers
How to pack it: You’re in luck-it’s not that hard to figure out how to use a moving blanket. Softer wood items like dining tables, headboards, or dressers will need to be covered with a blanket and then plastic-wrapped. The wrap keeps drawers and doors in place and prevents the furniture from being scratched. Skip the blankets for couches, loveseats, and other items covered in fabric-head straight for the plastic wrap instead.
Pro tip: Label an individual ziplock bag for each item that you disassemble. Place screws and other spare parts in the appropriate bag and tape it on the item.
What’s included: Coats, pants, shirts, dresses, socks, undergarments
How to pack it: Wardrobe boxes are great for dresses and suits. However, with everyday shirts and pants, skip the hassle of folding all of them just to hang them back up. Purchase the larger black garbage bags with tie strings, flip the bags upside down, and then cut slits in the top. Slide the clothes in and pull the hangers through the slit so they are hanging out. Finally, pull the strings tight at the bottom and tie them.
Pro tip: Pack seasonal clothes that you aren’t using first so they’re out of the way.
What’s included: Children’s books, textbooks, encyclopedias, novels, magazines
How to pack it: Before buying a ton of moving boxes, start a moving inventory list to see what you already have around the house, like shoe boxes, Amazon boxes, or printer paper boxes. Books are really heavy and you’ll want to avoid packing them into larger boxes that end up being too heavy to carry. Pack them horizontally or vertically with paper stuffed in empty spaces.
Pro tip: When loading books into boxes, avoid placing them on their spine or vertical edge.
What’s included: glass, porcelain, Corelle, fine china
How to pack it: Before you put anything in the box, add a layer of packing peanuts, a blanket, or a pillow. Always wrap each item individually with bubble wrap or layers of paper. When packing dining plates, place them vertically and then fill the empty space with more packing peanuts, paper, or bubble wrap. Face cups down and place cardboard on each side of the cup. Never stack dishes.
Pro tip: Mark the box as fragile with arrows on the outside of the box to show which way is up.
What’s included: Upright piano, grand piano
How to pack it: Learning how to move an upright piano or grand piano yourself can seem daunting, but it is possible. You’ll need a dolly or skid board, along with moving blankets, tape, and a screwdriver. Enlist at least four strong friends to hoist the piano, then carefully push it to the moving van.
Pro tip: Don’t forget to have your piano tuned after the move!
What’s included: Non-perishables
How to pack it: If the food won’t be good in a week, toss it! Items that need to be refrigerated also have to go, unless you think they will last in a cooler. For items that are non-perishable and open (think lunchbox snacks, rice, and pasta), it is best to place them in gallon-sized ziplock bags. One can isn’t too heavy, but lots of cans are, so place them in smaller boxes that can be carried easily. Unopened boxed items like instant dinners and cereal can be stacked in larger boxes.
Pro tip: Don’t forget to cover both ends of your salt and pepper shakers with tape.
What’s included: Pens, knick-knacks, toilet paper, anything else
How to pack it: The best way to pack for moving is to pack one room at a time. Most rooms will have random odds and ends. Pack these small similar items in labeled ziplock bags, and use the bags of miscellaneous items as fillers in boxes with extra space. Make sure you place them in the boxes for the room where you want them to end up.
Pro tip: Keep a few toilet paper rolls, trash bags, and a bar of soap handy because you will need them as soon as you move in.
When the day arrives, you’ll have a lot to do.
No sweat! It’s all covered here.
You have to think about both comfort and safety. Say no to open-toed sandals but yes to sturdy sneakers or boots.
A reliable moving day outfit looks like:
This is an easy one: your reservation includes a pickup time. Give yourself a few extra minutes so you can arrive on time. If the truck isn’t waiting too far away from your current residence, you can get this step done in under an hour.
Check out our moving truck driving tips below to make the journey a breeze.
If you have your own personal driveway, you’re in luck! Carefully back it in, with another set of eyes if possible.
Don’t have a big enough driveway?
Parking on the street may be your only option. Find out if you need a parking permit and be considerate of your neighbors’ space.
For those in an apartment complex with a shared parking lot, ask your manager where it is okay to park the truck.
Avoiding parking garages and all the dangers therein is probably a good idea.
When moving heavy objects like couches, dressers, pianos, and tables, it’s helpful to have a plan of attack.
So take out your measuring tape!
Measure hallways, entryways, door frames, room height, and other areas that you will be moving the larger furniture through. Then compare the measurements to those of your furniture.
Still need a few centimeters? Try these tips:
The most efficient way to pack a moving truck isn’t just about using space properly; it’s also about keeping those who are helping happy.
Here are a few items that may help with THAT moving day goal:
You’re leaving the neighborhood, so now is the time to cash in those favors.
If you are planning on hiring movers, it’s best to make a reservation at least two months in advance.
When moving yourself, start asking friends, family, neighbors, coworkers, and other acquaintances for help 2-3 weeks before your move date.
Let them know how grateful you are for their help with a light meal and drinks. And saying “thank you” doesn’t cost anything!
And now, the main event: insider hints on how to pack a moving truck.
Now the heavy-lifting begins-literally.
Go pick up the truck, gather the friends and neighbors who’ve volunteered their muscles, set out plenty of water to keep people hydrated, and start loading the truck.
What’s the floor plan for this giant Tetris game of everything you own? We recommend the Capital “I” Method.
Imagine a giant capital “I” on the floor of the truck’s cargo area. Use this shape to guide you as you put stuff inside:
With that plan in mind, you’re ready to lift and load.
Always use the best practices for lifting and carrying boxes. Need a refresher?
Follow the same rules (no back bends) when carrying furniture and large appliances, too. Recruit others to help you when items are heavy or oddly sized.
Even if you usually drive a full-size SUV, a moving truck feels like a whole new behemoth.
But guess what?
Size is just a number, even for 26-foot moving trucks. With a little extra caution, you can easily navigate from your old home to your new home.
We’ve got some advice for how to conquer the most common obstacles of driving a moving truck.
Trucks are longer and wider than normal cars, so give yourself extra space to turn. And be vigilant about using your turn signal to give other drivers a heads-up about your intentions.
Know the height of your truck before you step on the gas pedal.
9 feet, 6 inches
On the road, keep your eyes peeled for signs that indicate clearance ahead that’s under your truck’s allowable height. You shouldn’t have any problems on major roads and highways.
Places you might not see a posted height?
Unsure? Don’t chance it.
Always have someone outside the truck guide you: backing up a moving truck is a two-person event. Let them be your eyes and watch for hazards you can’t see from the pilot’s seat.
Towing something behind your truck? Remove the car carrier or tow dolly before you go in reverse.
Enlist your back-up buddy to guide you into parking spaces too. Also on the support team? Side mirrors-use ‘em.
One more thing: it’s not a race. Go slow.
Oh, and use the parking brake.
Just three more things to remember on your trek:
Still got a few questions? Betcha we’ve answered most (if not all) of them below.
Expect to get 8-14 miles per gallon in your moving truck. Yeah, we know-that sounds tiny compared to what the ultra-efficient commuter cars all around you are getting.
That said, these trucks offer their own kind of efficiency: space efficiency. They fit a lot of stuff in the back, and that extra weight detracts from the overall fuel economy but means you have to make just one trip (or a few across town). So, you can reap the benefits of time efficiency too.
Oh, and you won’t have to stop for gas as much as you might think. Our 12- and 16-foot trucks have 33-gallon tanks for gas, and the extra-large 26-foot truck comes with a 50-gallon tank that needs diesel fuel.
Even if you’re an expert at driving big trucks, there are no guarantees that your belongings won’t get damaged. (Sorry! We can’t see the future.)
But...Budget offers excellent personal insurance for all our rental vehicles. Our personal protection plans give you a variety of options for protecting your belongings.
In addition to insurance, Budget offers moving accessories, such as furniture padding to keep your grandmother’s heirloom mirror (and all other possessions) safe.
Might we recommend the combo?
Planning to tow a vehicle behind your moving truck? Follow our driving tips from the previous section, but use extra-extra caution. That means:
With those basics in mind, here’s everything you need to know about how to tow a car with a moving truck.
Wondering how to tow a car with a truck? Budget offers car carriers, car trailers, and car dolly rentals that allow you to tow your vehicle behind your moving truck. Car carriers and trailers carry the entire car on a trailer, while car dollies lift just the front wheels off the pavement. Car carrier rental is meant for four-wheel drive and all-wheel drive vehicles, and car trailers and car dollies are used for 2-wheel or front-wheel drive vehicles. We highly recommend auto tow protection as coverage for damage to the car that could happen while it’s being towed.
Can’t move in right away? Got any leftover belongings that won’t fit in your new place?
Stow your stuff in storage!
Drive-up storage facilities are made for easy access to your storage unit. Unless the facility manager tells you otherwise, you should be able to drive cargo trucks right up to the unit and start loading.
Give yourself plenty of space for turns while driving to your unit so that you don’t damage the moving truck. If you have to back out of an area, have a companion stand outside of the vehicle to assist you.
The type of storage unit you decide to get will determine the security and how to open a storage unit.
Most indoor units will have a keypad for accessing the facility. Once you are in the building, different companies use various ways to lock the storage unit, such as padlocks and keypad locks.
Drive-up storage facilities generally use padlocks for the doors.
When you are walking through your storage unit for the first time, take time to notice the details before unloading your items. Double-check the cleanliness of the area, and look for any animal droppings or bugs. Also scan the area for any damages to the walls, floor, or door.
Although it may seem like a hassle, the best way to load a moving truck is to pack in everything backwards from how you want it in the unit. If you don’t, then you will have to move everything twice, unloading the moving van on the side of the unit and then moving your possessions again into the unit.
When it is time to load the storage unit, Tetris the boxes in the back of the storage unit. Keep the boxes’ labels facing forward so you can find stuff fast in the future.
Once the boxes are in place, move furniture into the unit. Disassemble pieces like bed frames to save space. Leave an aisle to provide easy access among all the items. Wrap or cover furniture to prevent dust buildup.
You are about to move into your new place. Yay!
Before you say goodbye to your storage unit, take care of a few final tasks.
First, make sure that the storage facility knows you are leaving. Next, after unloading the unit, sweep the floors and wipe down the walls.
Finally, check out with the facility and (if applicable) don’t forget your padlock!
You’ve arrived at your new home. Congrats! You’re literally in the home stretch.
Once you’ve parked the truck and taken the necessary measurements (hallways, doorways), stretch your muscles: it’s time to unload.
Hopefully you’ve stored some supplies away in an accessible area of the truck because now’s the time you need them. These necessities include a multi-surface cleaner, toilet paper, paper towels, and soap-anything you’ll need to get the home functioning on a basic level.
For example, moving helpers will probably need to go to the bathroom during the unload (just, hopefully, not while you need help moving heavy objects), and you’ll want to clean shelves before you start unpacking.
Keep supplies on the kitchen counter so everyone has access.
While it’s amazing to have a whole crew of helping hands to unload the truck, it can also become utter chaos.
Before the games begin, gather everyone together for a quick huddle. Remind them:
This will provide an efficient and organized way of unloading.
If you followed our tips for the most efficient way to pack a moving truck, everything you own is loaded up in the shape of a giant capital “I.”
Now, attack unloading the opposite way.
Open the back of the truck and start grabbing those boxes at this end. These were the last things you loaded and they’ll be the first items you unload. Of course, they’re also in the way of getting anything else off!
Next get the boxes along the central line to reclaim your walking path. Furniture on the sides is next off and then-saving the best for last-you’ll finally be able to access the appliances that you loaded first.
Worried unpacking will be just as much work as unloading because nothing ended up in the right spot?
Alleviate this problem by taking items to their final room as often as possible. This is much easier if you’ve labeled boxes by room or color-coded your boxes.
Not sure where a box goes? Designate one area for the “unknown” boxes.
You’ve done it!
But...the fun isn’t over quite yet.
Now it’s time to return the beast to its home.
Find a Budget Truck rental location near your new home by checking out the Budget Truck locations page.
Don’t forget to return the truck with a full tank of gas. And before you hand over the keys, check for any belongings you may have left behind in the chaos!
You’ve made it to the final stages of moving. The finish line is just around the bend!
And though you’ve likely only been thinking about surviving up until this point, there’s more work to be done once you’ve loaded the van. Check out these tips for moving into a new house and getting settled.
It’s easy to feel like a hermit when you move to a new place, so once the bulk of the unpacking is done, get out and get to know the neighborhood.
Locate at least two grocery stores nearby. If your favorite grocery store is a little farther away, you’ll want to have one close by when you need to quickly grab one or two ingredients.
Next, find the drugstore or other convenience store that carries household essentials.
Finally, round out the tour by finding the library and post office.
Take time to visit these places in person, rather than just looking them up on a map. Even if you don’t need to go there right away, you’ll feel more comfortable knowing where they are.
THESE TERMS AND CONDITIONS CONTAIN A BINDING ARBITRATION CLAUSE AND CLASS ACTION WAIVER THAT IMPACT YOUR RIGHTS ABOUT HOW TO RESOLVE DISPUTES. PLEASE READ THIS PROVISION CAREFULLY.
1. RENTAL: You rent from us the vehicle and other property and accessories listed on the Rental Document (collectively the “Truck”). Such property may include a tow dolly, car carrier, auto transport equipment or other towing devices provided by us under this agreement at additional charge. Such property is sometimes separately referred to in this agreement as “Towing Equipment”. You agree that this rental is solely a bailment for mutual benefit. You acknowledge that the Truck is owned by us that you have no authority to sublease or transfer the Truck and that any attempt to do so is void and constitutes a breach of this agreement. You are not, nor is any driver of the Truck, an agent, servant, or employee of us for any purpose whatsoever. The terms “you” and “your”, refer to the person who signs the Rental Document. The terms “we”, “us” and “our” refer to Budget Truck Rental, LLC.
2. AGREEMENT: These terms and conditions, the Rental Document signed by you, any other supplemental Budget forms or brochures attached to, or included with, the Rental Document, and a return record with computed rental charges together constitute the rental agreement between you and us. It is the entire agreement between us concerning this rental. Any change in this agreement or our rights must be in writing and signed by an authorized Budget Truck Rental, LLC officer. You also agree that you are not our agent for any purpose. Your copy of this agreement should be carried in the truck at all times during the rental. By signing the Rental Document you agree to all the terms and conditions of this agreement. If any provision of this agreement is ruled by a court of competent jurisdiction to violate any applicable law, then that provision will not be enforced to the extent of such ruling but the remainder of this agreement will remain in effect.
3. TRUCK CONDITION, NO WARRANTIES: You have inspected the Truck. It is in good and useable condition and fit for your rental purposes. It has no apparent defects except as may be noted on our Vehicle Damage Inspection form. YOU AGREE THAT WE MAKE NO EXPRESS OR IMPLIED WARRANTY AS TO ANY MATTER WHATSOEVER. THIS INCLUDES, AMONG OTHER THINGS, THE CONDITION OF THE TRUCK, OR THE TRUCK’S MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE. EXCEPT AS OTHERWISE PROVIDED BY LAW, WE WILL NOT BE LIABLE TO YOU FOR ANY PUNITIVE, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL OR COMPENSATORY DAMAGES IN CONNECTION WITH THIS AGREEMENT OR IN CONNECTION WITH US FURNISHING THE TRUCK TO YOU, OR ITS PERFORMANCE OR USE OF THIS RENTAL.
4. PROHIBITED USE OF TRUCK: Certain uses of the truck and other things you or an Authorized Additional Driver may do, or fail to do will violate this agreement. A VIOLATION OF THIS PARAGRAPH, WILL AUTOMATICALLY TERMINATE YOUR RENTAL, AND IS AN EXCLUSION TO AND VOIDS ALL LIABILITY PROTECTION AND ANY OPTIONAL SERVICES THAT YOU HAVE ACCEPTED, INCLUDING BUT NOT LIMITED TO LIABILITY PROTECTION, SUPPLEMENTAL LIABILITY INSURANCE, PERSONAL ACCIDENTINSURANCE, CARGO PROTECTION, EXTENDED ROADSIDE ASSISTANCE, OPTIONAL PHYSICAL DAMAGE WAIVER, LIMITED DAMAGE WAIVER OR COMMERCIAL DAMAGE WAIVER. IT ALSO MAKES YOU LIABLE TO US FOR ALL PENALTIES, FINES, FORFEITURES, LIENS AND RECOVERY AND STORAGE COSTS, INCLUDING ALL RELATED LEGAL EXPENSES, FEES AND COSTS THAT WE MAY INCUR. It is a violation of this paragraph if you use or permit the truck to be used as follows:
a) Recklessly or for conduct that could properly be charged as a felony or misdemeanor, including the transportation of controlled substances or contraband;
b) To push or to tow anything other than Budget Towing Equipment, such as anyone else’s trailer including your own or using Budget Towing Equipment on your own or any else’s vehicle;
c) When the Truck or any Towing Equipment is overloaded, which means any load that would make the Truck or Towing Equipment exceed the allowable gross weight (empty weight of the Truck or Towing Equipment plus weight of load) specified by the manufacturer indicated on the Truck or Towing Equipment, nor with any load improperly placed or secured;
d) Driven by anyone other than you or an Authorized Additional Driver;
e) In a race, test or contest or off an improved road or paved surface;
f) When you know, or should know, that the continued operation of the Truck is likely to cause damage to the Truck or the Towing Equipment;
g) In a manner that aids in the vandalism or theft of the Truck, such as by leaving the Truck without removing or securing the keys or not closing and locking all doors and windows;
h) If the Truck is obtained upon the basis of false or misleading information;
i) While the driver is under the influence of alcohol or a controlled substance;
j) To transport any car, truck, animal or human being inside the cargo section of the Truck;
k) In any area that poses an unusual danger of damage to the Truck, such as areas of strike, labor or civil disruption or violence, or natural disaster like hurricanes, floods, fires, earthquakes or mudslides where such circumstances are reasonably foreseeable;
l) Anywhere other than the contiguous United States (i.e., Alaska, Canada or Mexico);
m) To store, treat, transport or dispose of any regulated, toxic, or hazardous substances or waste, such as corrosive, poisonous, flammable (like gasoline, propane or oil),explosive, accelerant or radioactive substances and biohazards, like medical waste;
n) Fueled improperly, such as, putting gasoline in a diesel-powered Truck, or diesel fuel in a gasoline-powered Truck; or improperly fueling of the Diesel Emission Fluids (“DEF”);
o) Fail to promptly report any damage to or loss of the Truck when it occurs, or when you learn of it and provide us with a written accident/incident report or fail to cooperate fully with our investigation; or where required by law, failed to report an accident to law enforcement;
p) Intentional acts or torts;
q) To video our trucks or trademarks, service marks, or copyrighted material including but not limited to any logos or characters without the express written consent of Budget Truck Rental, LLC, except to the extent permitted by law.
5. WHO MAY DRIVE THE TRUCK: You represent that you are a capable and validly licensed driver and that your license has not been suspended, revoked, or restricted in any way. In addition to you, only the following persons and no others are Authorized Additional Drivers who may drive the Truck: a) Consumer Rentals – persons named on the rental document at the start of the rental (spouse and domestic partners are not Authorized Additional Drivers unless named on the Rental Document) for which privilege you will pay an additional charge, b) Commercial Rentals/ No BTR Account – only the person listed on the Rental Documents as the Driver. For an additional charge, the following additional persons may drive the Truck: your employees, regular fellow employees, employer or formal business partners while engaged in business purposes, with your explicit permission, c) Commercial Rentals/BTR Account – (defined as your having an established commercial account with us) your employees, regular fellow employees, employer or formal business partners while engaged in business purposes, with explicit permission, provided that such business rental originates through the BTR Account. YOU ARE AWARE THAT ANY DRIVER INCLUDING, BUT NOT LIMITED TO, YOU AND ALL ADDITIONAL AUTHORIZED DRIVERS MUST BE: AT LEAST 18 YEARS OF AGE, PROPERLY LICENSED AND QUALIFIED, WHICH MAY INCLUDE HAVING AN APPROPRIATE COMMERCIAL DRIVER’S LICENSE. YOU UNDERSTAND THAT IT IS YOUR SOLE RESPONSIBILITY TO DERTERMINE OR OBTAIN THE APPROPTIATE LICENSES, SIGNAGE AND DOCUMENTATION TO DRIVE THE TRUCK. ANY DRIVERS SUBJECT TO AN INTERLOCK (ALCOHOL) DRIVING RESTRICTION ARE NOT PERMITTED TO RENT OR DRIVE THE TRUCK. There may also be an additional charge per day if you are, or any Additional Authorized Driver is, under 24 years of age. Other requirements, as determined by us from time to time, may apply.
6. FUEL: RENTAL RATES DO NOT INCLUDE THE COST OF FUEL. THE TRUCK WILL HAVE A FULL TANK UPON COMMENCEMENT OF THE RENTAL. YOU UNDERSTAND THAT YOU ARE RESPONSIBLE FOR ALL FUEL DURING THE COURSE OF THE RENTAL. YOU UNDERSTAND THAT IF THE LOCATION TO WHICH YOU RETURN THE TRUCK DOES NOT SELL FUEL OR OFFER OPTIONAL REFUELING SERVICE, THEN YOU MUST RETURN THE TRUCK WITH A FULL FUEL TANK. If the return location sells fuel, you understand that you my fill up the fuel tank at your expense at the location at its then posted rate for fuel or at any fuel retailer of your choice. If you elect not to refill the fuel tank prior to return, you agree to pay a refueling service charge, in addition to (a) the actual retail fuel cost to refill the truck (if the location sells fuel) or (b) a competitive per gallon rate to refill the truck (measured from the factory installed fuel gauge in 1/8th increments.) You understand that fuel or optional refueling services are not available at all locations and the charges will vary by location. The competitive per gallon rates may be higher than retail fuel prices at fuel retailers, such as service stations. You agree to contact the return location before returning the Truck to verify availability of and charges for fuel or optional refueling service.
7. RETURN OF THE TRUCK: You will return the Truck to us, in the same condition as when you rented it, on the due date and at the time specified on the Rental Document. You must return it sooner on our demand. If you return it earlier or later, a different or higher rate may apply and, if returned later, you may be charged a late return fee. You will return the Truck to the location at which you rented it unless a different return location is designated on the Rental Document. IF YOU DO NOT RETURN THE TRUCK TO THE PROPER RETURN LOCATION, YOU WILL PAY A CHARGE FOR DOING THAT AND UNDERSTAND THAT YOUR RENTAL RATE MAY CHARGE FOR DOING THAT AND UNDERSTAND THAT YOUR RENTAL RATE MAY CHANGE. If no due date and time are specified on the Rental Document, you will return the Truck upon the earlier of our demand or three (3) days of the date the Truck was rented. IF THE TRUCK IS NOT RETURNED BY THE DUE DATE AND TIME SPECIFIED ON THE RENTAL DOCUMENT, YOU WILL PAY A LATE CHARGE AND UNDERSTAND THAT THE RENTAL RATE MAY CHANGE. A SERVICE CHARGE OF $25.00 OR MORE MAY APPLY IF THE TRUCK IS NOT RETURNED CLEAN OR IF ANY ACCESSORIES ARE NOT RETURNED IN THE SAME CONDITION THEY WERE IN WHEN PROVIDED TO YOU. IF YOU RETURN A TRUCK WHEN A LOCATION IS CLOSED YOU MUST UTILIZE THE DROP BOX FOR THE RETURN OF THE KEYS AND DEPOSIT OF THE RENTAL AGREEMENT. YOU REMAIN RESPONSIBLE FOR THE TRUCK AND ALL CHARGES, LOSSES AND DAMAGES TO THE TRUCK THAT OCCUR PRIOR TO THE LOCATION OPENING AND THE LOCATION FINDING THE TRUCK ON THE PREMISES. IF THE KEYS ARE NOT FOUND IN THE DROP BOX AND THE TRUCK IS NOT FOUND ON THE PREMISES YOU WILL BE IN BREACH OF THIS AGREEMENT.
8. REPOSSESSING THE TRUCK: We may terminate this agreement and repossess the Truck at any time in our sole discretion for reasons that include, but are not limited to the following: whenever we find it, without notice to you, if it is found illegally parked, being used in violation of the law or the terms of this agreement (such as if we learn that the Truck was obtained upon the basis of false or misleading information, or you attempt to transfer the Truck), or if the Truck appears to be abandoned or Budget Truck Rental is notified that the Truck is about to be towed, impounded or damaged in any way or if the Truck is being used in a manner likely to cause reputational harm to us. All costs and expenses of us having to repossess the Truck, such fines, towing, impound fees and reasonable attorney fees will be your sole responsibility and you will pay us for them. If you do not return the Truck in the time specified for its return, or sooner on our demand, or if we learn that the Truck was obtained upon the basis of false or misleading information, we may consider the Truck converted or stolen by you and take any legal action to recover it without any notice, or further notice, to you.
9. BREACH OF AGREEMENT, HANDLING PROPERTY AND ASSOCIATED COSTS: If you do not honor your obligations under this agreement, in addition to our damages we will be entitled to reasonable costs, expenses, a reasonable administrative fee and attorney’s fee to enforce this agreement. If we repossess the Truck, we will have a lien on all of your property in the Truck or any equipment attached to the Truck. That lien will be for all unpaid charges and expenses due to us under this agreement. You grant us a security interest in all such property to secure payment of all such charges and expenses. A copy of this agreement may be filed as a financing statement to perfect that security interest. We are also authorized to act as your agent for unloading, inventorying and storing any such property and paying third party vendors. We will be entitled to our reasonable costs associated with doing that. If you fail to pay all charges and expenses due us under this agreement, or after paying you do not retrieve your property, then acting as your agent we (or our agents) may dispose of and or donate the property at our sole discretion. We need not notify you before such disposal or disposition. Acting in the same way as your agent, and without prior notice, we may dispose of and/or donate any other property that you, or any person associated with you leaves on our premises or in the truck, which you, or they, do not retrieve within thirty (30) days from the date of abandonment or recovery of the Truck.
10. RENTAL CHARGES AND COLLECTIONS:
A. You agree to pay all charges, including rental charges, cost recovery fees, airport facility fees and/or concession recovery fees, energy recovery fees, surcharges, other fees, applicable taxes and all other monies due to us under this agreement, by means of payment acceptable to us. Except for charges later determined by us to be due, which you will pay on demand, you will pay all changes when you return the Truck. We may apply deposit left by you at the time of rental to the charges. If you present a credit card as means of payment at the time of rental, at the time we may reserve an amount with the card issuer based on our estimate of your charges. We may charge any amounts due us including, but not limited to, any amounts in excess of the minimum rental charges agreed to under this agreement, against that credit card, which also includes charges determined to be due after return of the Truck. Any payment by credit card is governed by the terms of your cardholder agreement with the card issuer. If we permit you to pay by check, you agree to pay us a fee for any check used for payment if charges that is dishonored and returned to us unpaid and any bank charges we incur in connection with that returned check. We are not obligated to present any check for payment more than once. You will pay the full rate for each or partial rental day or time slot as stated on the Rental Document. The rate on the Rental Documents is the minimum charge even if the Truck is returned earlier and starts at the hour and minute the rental begins. You agree that no refund will be due to you if fewer days and or miles are actually used by you. All charges are subject to final audit by us. If our audit reveals an undercharge or overcharge, you will pay us the difference that is due for any undercharge; and we will refund to you any overcharge.
B. If you do not pay all amounts due to us under this agreement when due, including without limitation payment for loss or damage to the Truck you agree to pay a late charge of 1 1/2 % per month or the highest rate permitted by applicable law, whichever is less, on any past due balance. You will pay any costs that we incur in seeking to collect such balance, including, without limitation, administrative fees, recovery fees, court costs and reasonable attorney’s fees. If the law permits, we may contact you, or your employer, at your place of business about payment. You agree that we or our collection agent may use the address provided by you on the Rental Document as the place to send any demands or collections notice.
11. MAINTENANCE AND INSPECTION: You agree to maintain adequate oil and coolant levels in the engine. As and when directed by us, you will have any necessary servicing or maintenance of the Truck performed during the rental. No one other than us will perform any service, repairs, replacement or substitution of parts, or maintenance to the Truck during the rental unless we approve such work in advance. You understand that we or anyone designated by us may inspect the Truck at any time wherever it is located without prior notice to you. You will stop using the Truck and contact us before proceeding, when a warning light is illuminated, or when any obvious mechanical issue is presented, such as, engine compartment, flat tires, brake issues, (grinding, squealing, low peddle pressure), malfunctioning lights, puddles of fluid under the vehicle when parked (other than a/c condensation), or low power.
12. FINES, EXPENSES, COST AND ADMINISTRATIVE: COMPLIANCE, TAXES, FEES, PERMITS, TICKETS, AND FINES: YOU WILL COMPLY WITH ALL LAWS APPLICABLE TO YOUR USE OF THE TRUCK INCLUDING STOPPING AT OPEN WEIGH STATIONS AS REQUIRRED OR DIRECTED, OR NOT USING RESTRICTED LANES OR ROADS. You agree to pay for any taxes, special license, permits, fines, penalties and court costs for parking, traffic, toll and other violations, including storage liens and charges. You will also pay a reasonable administrative fee with respect to any violation of this agreement, such as for repossessing or recovering the truck for any reason. You agree we may, in our sole discretion, pay all tickets, citations, fines and penalties on your behalf directly to the appropriate authority and you will pay us for what we paid to the appropriate authority or their designated agents plus a reasonable administrative fee you agree and acknowledge that we cooperate with all federal, state, municipal and local officials charged with enforcing these infractions to provide any information necessary as they may request or may otherwise be required.
You are responsible for payment of all tolls incurred during the rental period. Budget Truck offers an optional service through our partner PlatePass that allows customers to use electronic toll lanes on highways, bridges, tunnels and other tolled passages. All Budget Trucks license plates are provided to PlatePass as our third party provider to electronically process tolls. Unless you directly pay the toll yourself as described below (see “Opting Out of e-Toll”), you will automatically opt-into the PlatePass service and pay the fees described herein the costs of which are included on the rental document you sign. If you use the PlatePass service at any time during your rental, you agree to pay a convenience fee for each day on which you incur a toll which will have a maximum amount per rental period (not to exceed 30 days). In addition, you will pay all tolls incurred at the maximum prevailing non-discounted or cash rates posted by the toll authority. Opting Out of the PlatePass service: You may avoid the PlatePass fees on any day during the term of the rental if you (i) pay cash for all tolls, (ii) use your own adequately funded, properly mounted and compatible electronic toll device to pay for all tolls, (iii) pay the toll authority directly through any available online or other service according to the toll authority’s rules and requirements; or (iv) avoid electronic toll roads or passages. Toll Administrator: If you use the PlatePass service, PlatePass third party toll program administrator (the "Toll Administrator") contracted by Budget Truck will process payment of each electronic toll that you incur during the term of the rental and charge your credit/debit card for the amount of tolls and convenience fees set forth above. Regardless of the service you choose, you agree that, in connection with e-Toll, we may share your personal information, (including your address, credit card/debit information, and other rental information) with the Toll Administrator. You also authorize the Toll Administrator and Budget Truck to charge your credit/debit card for all e-Toll fees described above based on the option that you select. You agree that the Toll Administrator may contact you directly regarding the e-Toll fees. The e-Toll fees may take 4-8 weeks after the rental concludes to be billed to your credit card/debit card on file. You agree to indemnify and hold us, the Toll Administrator, and any other agent we authorize harmless for any fines, charges or administrative fees incurred for any toll violations for which you may be liable. e-Toll does not cover airport parking. Customers must use a personal transponder or another approved payment method to pay for parking.
Toll violations will result in an administrative fee not to exceed $50 per toll issuer.
YOU CAN AVOID THE CONVENIENCE FEE AND ANY OTHER TOLL CHARGES BY PAYING THE TOLL IN CASH, USING YOUR OWN ELECTRONIC TOLL DEVICE, OR AVOIDING ANY CASHLESS TOLL ROAD OR PASSAGE.
You authorize us to release the rental and credit/debit card information regarding your rental to ATS Processing Services, LLC and affiliates (ATS) as our agent for the purpose of processing and billing you for tolls and toll violations incurred by you or assessed against us or the vehicle during your rental. You authorize ATS as our agent to bill the credit/debit card you used to rent the vehicle or you will be invoiced in the absence of a card on file. You authorize ATS to contact you directly regarding any tolls, toll violations, tickets, citations, fines and penalties incurred by you or assessed against us or to our vehicle while the vehicle was rented to you. In the event we use a third party collection and/or administrative agent, you agree to pay all costs and collection fees including, but not limited to, administrative and legal costs to such agent upon demand without protest. You agree to indemnify and hold us and ATS harmless for any tolls, tickets, citations, fines, penalties and administrative fees.
Video-Plate-Based Electronic Tolling
If you do not pay cash for tolls at an issuer-designated toll payment station, or if the roadway does not accept cash payment, once you pass through an in-network electronic toll, a photo will be taken of the license plate and you automatically opt into the PlatePass® toll service.
If the truck is equipped with an electronic toll collection device (transponder) operable with the toll road you are traveling and you wish to use the PlatePass® toll service, slide open the transponder box located on the windshield and drive through a designated transponder-based lane. If a transponder box is present and you do not wish to use the toll service, do not open the transponder box.
For additional information visit: https://budgettruck.platepass.com or call 1-844-224-9505.
13. OPTIONAL DAMAGE WAIVERS: Optional Physical Damage Waiver (“PDW”), Limited Damage Waiver (“LDW”) or Commercial Damage Waiver (“CDW”) (CDW only available on commercial accounts) are not insurance and are not mandatory. EXCEPT FOR TIRE DAMAGE RESUTING FROM CURBING OF TIRES OR IF THE TRUCK IS INVOLVED IN A COLLISION WITH AN OVERHEAD OBJECT, SUCH AS A TREE, OVERPASS, OVERHEAD LINE OR GARAGE STRUCTURE, if you accept either PDW, LDW or CDW at the time of rental, pay the PDW, LDW, or CDW fee, for each full or partial rental day, and the Truck is operated in accordance with this agreement, your responsibility to us for loss of or damage to the Truck is waived or limited to the extent set forth as your “responsibility” on the Truck is waived or limited to the extent set forth as your “responsibility” on the Rental Document. (“OVERHEAD” IS DEFINED AS ANY DAMAGE TO THE TRUCK AT OR OVER THE HEIGHT OF THE DRIVING CAB.) YOU UNDERSTAND AND AGREE THAT CDW, LDW AND/OR PDW WILL BE VOID AND YOU ARE RESPONSIBLE FOR LOSS OF AND DAMAGE TO THE TRUCK (AS DESCRIBED ABOVE) IF THE TRUCK IS USED AS PROHIBITED BY THIS AGREEMENT OR IF YOU VIOLATE ANY OTHER MATERIAL PROVISION OF THIS AGREEMENT.
14. LOSS/DAMAGE TO THE TRUCK: Unless you accept PDW, LDW or CDW at the time of rental and pay the PDW, LDW or CDW fee, you are responsible for and will pay us for all loss or damage to the Truck whether or not you are at fault from any cause. This includes, among other causes, loss or damage caused by collision, accident, theft, vandalism, fire, flood, explosion, natural or unknown causes. You are also responsible for and will pay us, as part of our loss, for: Any diminution in value of the Truck that remains after repair; actual towing, storage, impound and other related fees; plus our loss of use, based on reasonable downtime, and a reasonable administrative charge for expenses associated with processing the claim. YOU UNDERSTAND THAT YOU ARE ALSO RESPONSIBLE FOR ALL MECHANICAL DAMAGE TO THE TRUCK RESULTING FROM YOUR VIOLATION OF THIS AGREEMENT, SUCH AS FROM PUTTING THE WRONG FUEL IN IT, OVERLOADING, OR FAILING TO HAVE THE TRUCK SERVICES AS DIRECTED BY US. You understand that the charges for physical damage to the Truck, as indicated in our current counter chart, are based on our actual repair experience. You further understand that those charges could exceed or be less than our actual cost for the parts, labor, or outside repairs. If the Truck is stolen, or damaged so badly that we declare it a total loss, you will be responsible for and will pay us our book value or the actual cast value of the Truck, prior to the loss, less its salvage value, whichever is higher. If any accessories are not returned by you or you return any damaged regardless of cause, you will pay us our replacement cost for them plus an administrative fee. You will immediately report any accident loss or theft of the Truck to the “800” telephone number shown on the back panel of these Terms and Conditions. You will promptly complete a Budget Accident Report form. You understand that if you fail to report any accident, loss or theft to us within 24 hours, that could void any protection extended by us to you under this agreement, and may result in our denying any related claim.
15. PERSONAL PROPERTY AND CARGO RESPONSIBILITY: UNLESS I ACCEPT THE OPTIONAL PERSONAL ACCIDENT AND CARGO PROTECTION AT THE TIME OF RENTAL AS PROVIDED IN PARAGRAPH 20, WHICH PLAN IS ONLY AVAILABLE TO ME IF AM NOT A COMMERICAL CUSTOMER AND AM USING THE TRUCK FOR NON-COMMERICAL PURPOSES, AND PAY THE FEE FOR THAT PROTECTION, I AGREE THAT YOU WILL HAVE NO LIABILITY WHATSOEVER FOR ANY LOSS OR DAMAGE TO MY CARGO OR OTHER PROPERTY OWNED BY ME OR IN MY POSSESSION EXCEPT WHEN THE LOSS OR OWNED BY ME OR DAMAGE TO MY CARGO OR OTHER PROPERTY OWNED BY ME OR IN MY POSSESSION EXCEPT WHEN THE LOSS OR DAMAGE WAS DUE SOLELY TO YOUR INTENTIONAL WRONGDOING. I ASSUME ALL SUCH RISK OF LOSS OR DAMAGE AND AGREE TO RELEASE, INDEMNIFY, AND HOLD YOU HARMLESS FROM ANY CLAIMS, DAMAGES, OR LOSSES ARISING FROM SUCH LOSS OR DAMAGE.
16. LIABILITY PROTECTION, SUPPLEMENTAL LIABILITY INSURNCE AND INDEMNITY:
A. If the Truck is rented for personal use, and if there is no violation of this agreement by prohibited use (paragraph 4), we will provide limited liability protection for bodily injury (including death) and property damage to persons other than those excluded below, resulting from the use or operation of the Truck by you or any Additional Authorized Driver up to the minimum financial responsibility limits required by the financial responsibility laws of the jurisdiction in which the accident occurs applicable to truck owners. The limit for bodily injury sustained by one person includes any claim for the loss of that person’s consortium or services. Where the law extends protection to a non-permitted driver, the same limits will apply. This protection will comply with the requirements of the financial responsibility laws of the jurisdiction in which the accident occurs applicable to truck owners by means of insurance, bond, certificate or self-insurance or other means, or a combination thereof at our sole discretion, including all requirements as to notice and cooperation on your part or on the part of any driver, all of which are hereby made a part of this agreement. Where permitted by law, this liability protection will be secondary to any applicable insurance available to you or any other driver of or passenger in the Truck, from any other source, whether primary, excess, secondary or contingent in any way and then this protection will apply only to the extent it is needed to meet, on a cumulative basis with all such insurance and/or other protection available, the minimum financial responsibility limits and/ or minimum no fault benefits required by applicable law. You understand that unless required by applicable law this protection does not include coverage for: i) fines, penalties, punitive or exemplary damages, ii) bodily injury to or death of yourself, or driver of the Truck or any of your family members or of the driver’s family members related by blood, marriage or adoption who resides with you or the driver, or to any other person who resides with you or the driver or any occupant of the Truck; iii) defense against any claim after the applicable limits of this protection have been tendered; and iv) non-compulsory uninsured or underinsured motorist or motor truck insurance, supplemental no fault insurance or any other insurance that is optional or can be waived or rejected. We and you agree that to the extent permitted by law we and you waive be waived or rejected. We and you agree that to the extent permitted by law we and you waive and reject all such non-compulsory insurance that is optional or can be waived or rejected. We and you agree that to the extent permitted by law we and you waive and reject all such noncompulsory insurance. If there is a violation of a use restriction, but applicable law requires that we provide all or part of the protection described above, the same limitation apply. To the extent applicable law requires that we provide protection other than as described above, it will not exceed the minimum financial responsibility limits and/or, minimum no fault benefits required by the laws of the jurisdiction in which the accident occurs.
B. If the Truck is used for commercial (non-personal use) purposes, you will be required to select one of the liability coverages or provide a certificate of insurance pursuant to Paragraph 17 below.
C. BASIC LIABILITY INSURANCE (BLI): When added to the Rental Agreement, Budget Truck Rental, LLC will extend its coverage to take primary position up to 100/300/25. Your own liability insurance will not be called on to contribute unless, and until, the 100/300/25 has been exhausted. This coverage extension comprises $10,000 bodily injury (one party max) or $300,000 bodily injury (all parties max) and $25,000 for property damage (another vehicle, light pole, guard rail, etc.).
D. If you accept Supplemental Liability Insurance (“SLI”) at the start of your rental and pay the SLI fee stated on the Rental Document, then the higher limits of liability protection provided by SLI will apply to your rental. The protection provided by SLI will be primary and the combined limits of liability protection will be $1,000,000 for each person for bodily injury, death or property damage, but not more than $1,000,000 for each accident, instead of the minimum limits stated in paragraph 16A. SLI will be provided to you and any Additional Authorized Driver under a separate policy of excess liability insurance more fully described in the brochure available at the rental counter; and is subject to all the conditions and limitations described in the brochure available at the rental counter; and is subject to all the conditions and limitations described in paragraph 16A., except that notwithstanding anything contained in this agreement the terms of the SLI policy will at all times control. SLI is protection against claims from third parties ONLY, you understand that you will be responsible for all damages to the Truck unless you have elected to purchase PDW, LDW or CDW (see Paragraphs 13 and 14) or unless your personal car insurance policy covers such damage or loss. Please speak with your insurance agent regarding the coverages under your policy.
E. You agree to release, indemnify, and hold us and our insurance carries harmless from and against any and all expense (including attorney fees), damage and/or liability arising out of the use or operation of the Truck, which are: i) in excess of the limits of liability described in Paragraphs 16A, 16B, 16C or 16D or (iii) which are excluded from coverage, or not otherwise covered under Paragraph 16A, 16B, 16C or 16D.
F. Subject to applicable law, the protection provided under Paragraphs 16A, 16B, 16C or 16D does NOT apply: (i) if the Truck is obtained, used, or operated in violation of paragraph 4; (ii) to loss or damage to property owned by you, in the Truck or for any reason in your care, custody, or control, and (iii) to any tow dolly, car carrier, or trailer not rented from us or not attached to the Truck.
17. COMMERCIAL ACCOUNT CUSTOMER PROVIDED INSURANCE:
A. If you are a commercial account customer you may elect to provide liability insurance instead of purchasing our liability coverage and damage waivers. If you do as indicated on the Rental Document, you agree to insure the Truck under a standard form automobile liability insurance policy, with Budget Truck Rental, LLC and Budget Rent A Car System, Inc. named as an additional insured, covering all risks of loss or damage to persons or property arising out of the ownership, maintenance, use, or operation of the Truck during the rental, regardless of fault. The limits of this insurance will not be less than a combined single limit of $750,000 for all bodily injury and property damage arising from anyone accident or such higher limits as we may require. You agree to provide us with a certificate of insurance, evidencing the required coverage and limits of liability before using the Truck. You agree that optional SLI will not be available to you after you have elected to provide your own liability insurance.
B. You agree to release, indemnify, and hold us and our insurance carriers harmless from and against any and all expense (including attorney’s fees and court costs), damage and/or liability arising out of your possession, use or operation of the Truck, which are (i) in excess of the limits of liability under your liability insurance (ii) excluded from coverage under your liability insurance, or (iii) not otherwise covered under your liability insurance. If any applicable state law requires us to extend liability insurance protection, then notwithstanding your election to provide such liability insurance, you agree that such liability protection provided by us will be limited as provided in paragraph 16A. You acknowledge that the rental rate given to you is partly a function of your provision of such insurance with complete coverage and indemnification of us.
18. IDEMNIFICATION AND WAIVER: You shall defend, indemnify, and hold us, our parent and affiliated companies harmless from all losses, liabilities, damages, injuries, claims, demands, awards, costs, attorney fees, and other expenses incurred by us in any manner from this rental transaction or from the use of the truck by you or any person, including claims of, or liabilities to, third parties. You may present a claim to your insurance carrier for such events or losses; but in any event, you shall have final responsibility to us for all such losses. You waive any claim against us for incidental, special or consequential damages in connection with the rental.
19. TOWING EQUIPMENT LIABILITY: YOU UNDERSTAND AND AGREE TO ASSUME ALL RISK IN THE OPERATION, USE, OR POSSESSION OF ANY TOWING EQUIPMENT AND TO RELEASE, INDEMNIFY, AND HOLD HARMLESS FROM ANY CLAIM FOR BODILY INJURY, INCLUDING DEATH, TO YOU, OTHERS OR DAMAGE TO YOUR PROPERTY OR THE PROPERTY OF OTHERS RESULTING FROM OR ARISING IN CONNECTION WITH YOUR USE, POSSESSION, OR OPERATION OF ANY TOWING EQUIPEMENT, EXCEPT WHEN SUCH INJURY, DEATH, OR DAMAGE IS DUE SOLELY TO OUR FAULT. ANY VEHICLE YOU TOW OR TRANSPORT WITH THE TOWING EQUIPMENT MUST BE THE VEHICLE IDENTIFIED ON THE RENTAL DOCUMENT AT THE ORIGINATION LOCATION AND MUST NOT CONTAIN PASSENGERS OR CARGO. YOU ARE RESPONSIBLE FOR ALL LOSS OF AND DAMAGETO ANY TOWED OR TRANSPORTED VEHICLE. However, if you accept and pay the fee for Auto Tow Protection on the Rental Document, which protection is only available to you if you are renting the Truck for non-commercial purposes, we accept limited responsibility for physical damage to a towed car as set out in this agreement and the Auto Tow Protection as set forth in paragraph 20, up to the amount stated on the Rental Document and you assume all other risk and liability. TOW DOLLY INSTRUCTION AND CAR CARRIER LOADING AND UNLOADING INSTRUCTION VIDEOS ARE POSTED ON BUDGET TRUCK WEBSITE AT www.budgettruck.com/add-ons/tow/car-tow-dolly OR DOWNLOAD THE VEHICLE TOWING GUIDE also found on our website.
20. OPTIONAL PERSONAL ACCIDENT AND CARGO PROTECTION: THIS OPTIONAL PROTECTION IS AVAILABLE ONLY TO NON-COMMERCIAL CUSTOMERS USING THE TRUCK FOR NONCOMMERCIAL PURPOSES. FOR THIS OPTIONAL PROTECTION TO APPLY, YOU MUST CHOOSE THIS OPTIONAL PROTECTION AT THE START OF THE RENTAL AND PAY THE FEE FOR IT INDICATED ON THE RENTAL DOCUMENT. Personal Accident and Cargo Protection is offered by an independent insurance company and is explained in a brochure available at the rental counter.
21. OPTIONAL AUTO TOW PROTECTION: THIS OPTIONAL PROTECTION IS AVAILABLE ONLY TO NON-COMMERCIAL CUSTOMERS USING THE TRUCK FOR NON-COMMERCIAL PURPOSES. FOR THIS OPTIONAL PROTECTION TO APPLY, YOU MUST CHOOSE THIS OPTIONAL PROTECTION AT THE START OF THE RENTAL AND PAY THE FEE FOR IT INDICATED ON THE RENTAL DOCUMENT. TRUCK BEING TOWED MUST BE THE TYPE OF TRUCK IDENTIFIED ON THE RENTAL AGREEMENT AT THE ORIGINATION LOCATION. Auto Tow Protection is offered by an independent insurance company and is explained in a brochure available at the rental counter.
22. OPTIONAL ROADSIDE SAFETYNET™: This OPTIONAL PROTECTION is available at all participating locations. THIS OPTIONAL PROTECTION IS AVAILABLE ONLY TO NONCOMMERCIAL CUSTOMERS USING THE TRUCK FOR NON-COMMERCIAL PURPOSES. If you accept Roadside SafetyNet TM (“SafetyNet”) at the start of your rental, and provided that you are not in violation of the Rental Agreement, you will not be responsible for roadside service costs for the following services: flat tire assistance, tire replacement, rim replacement, key replacement, lockout service, jump start, towing to the nearest authorized repair facility (excluding towing due to collision) and fuel delivery (delivery of up to $10.00 worth of fuel). DAMAGES TO ENGINE NOT COVERED. Roadside SafetyNet is void and of no effect, if, prior to or at the time of the incident necessitating Roadside Assistance, you, (or any Authorized Driver) were in violation of the Rental Agreement, including without limitations, the prohibited uses and violations set forth therein. In such cases, regardless of whether we elect to terminate the Rental Agreement and take possession of the rental equipment, standard charges and service fees will apply to any emergency roadside services.
23. ARBITRATION: Pre-Dispute Resolution Procedure: Before asserting a claim in any proceeding (including, but not limited to, in an individual arbitration or in a small claims proceeding), you and Budget Truck Rental agree that we shall give the other party written notice of the claim to be asserted 30 days before initiating a proceeding and make a reasonable good faith effort to resolve the claim. If you are intending to assert a claim against Budget Truck, you must send the written notice of the claim to Attention: Budget Truck Rental, LLC, 6 Sylvan Way, Parsippany, New Jersey, 07054 Attn: Legal Department. If Budget Truck Rental is intending to assert a claim against you, we will send the written notice of the claim to you at your address appearing in our records. NO SETTLEMENT DEMAND OR SETTLEMENT OFFER USED IN THIS PREDISPUTE RESOLUTION PROCESS MAY BE USED IN ANY PROCEEDING, INCLUDING AS EVIDENCE OR AS AN ADMISSION OF ANY LIABILITY OR DAMAGES (OR LACK THEREOF).
Dispute Resolution: Except as otherwise provided below, in the event of a dispute that cannot be resolved informally through the pre-dispute resolution procedure, all disputes between you and Budget Truck Rental arising out of, relating to or in connection with your rental of a truck from Budget Truck Rental and these Rental Terms and Conditions shall be exclusively settled through binding arbitration through the American Arbitration Association (“AAA”) pursuant to the AAA’s then-current rules for commercial arbitration. There is no judge or jury in arbitration. Arbitration procedures are simpler and more limited than rules applicable in court and review by a court is limited. YOU AND BUDGET TRUCK RENTAL AGREE THAT ANY SUCH ARBITRATION SHALL BE CONDUCTED ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED OR REPRESENTATIVE ACTION. Notwithstanding any provision in these terms to the contrary, if the class-action waiver in the prior sentence is deemed invalid or unenforceable, however, neither you nor we are entitled to arbitration. If you are an individual (instead of, for instance, a partnership, corporation, or other form of entity or non-natural person), in the event that (1) your claim is less than $10,000, and (2) you are able to demonstrate that the costs of arbitration will be prohibitive as compared to costs of litigation, Budget Truck Rental will pay as much of your fi ling and hearing fees in connection with the arbitration as the arbitrator deems necessary to prevent the arbitration from being cost-prohibitive as compared to the cost of litigation. This arbitration agreement is subject to the Federal Arbitration Act. The arbitrator’s award may be entered in any court of competent jurisdiction. Notwithstanding any provision in these rental terms and conditions to the contrary, we agree that if Budget Truck Rental seeks to delete or materially modify the agreement to arbitrate from this dispute resolution provision, any such deletion or material modification will not apply to any individual claim(s) that you had already provided notice to Budget Truck Rental. Information on AAA, its rules and procedures, and how to file an arbitration claim can be found by contacting AAA at 800-778-7879 or on its website at http://www.adr.org. Disputes and claims that are within the scope of a small claims court’s authority, as well as disputes and claims regarding personal injury and/or damage to or loss of a vehicle related to your Budget Truck Rental, rentals are exempt from the foregoing dispute resolution provision.
24. USE OF GPS TRACKING DEVICES: We use GPS tracking devices to track or locate trucks which may be deemed missing, abandoned or otherwise reported stolen, suspected of being stolen or as may be required by law enforcement, or to identify trucks which have been damaged and may require roadside assistance, when we a good faith belief that there is an emergency that poses a threat to the safety of your or another person, or as necessary to defend, protect or enforce our rights in connection with the use of our products and/or services. In addition, if equipped and where permitted by law, the GPS device in the truck, in connection with your smart phone, may also be used to process the rental including when your rental may start, when it may end, the fuel levels in the truck and the mileage on the truck.
25. PRIVACY DISCLOSURE: We collect, use and share your personal information (PI) with affiliates, licensees and other third parties to: (a) provide and administer Our services You request, including use of corporate discounts and loyalty programs; (b) carry out relevant identity, security, driving license and credit checks; (c) maintain, develop and improve the administration and management of Our services; (d) protect Our interests and enforce Our rights, including pursuing available remedies or limiting damage that We may sustain; (e) protect the rights, privacy, safety and/or property of You and others; (f) comply with or as permitted by law; and (g) provide You information about goods and services We think may interest You, unless You opt out. You may limit the use and sharing of Your PI for marketing purposes, and You may access or correct Your PI. Certain trucks contain devices to monitor truck condition, performance and operation and track truck and driver related behavior, such as speed, fuel consumption, distance travelled and current truck location. This information may be used by Us during and after the rental period (if applicable law allows). To provide You services or in the course of Our business operations, We may need to transfer Your PI to locations outside of the country where You rented the truck, and Your PI may be subject to laws of other countries. By requesting and using Our services, You expressly agree to Our collection, use and sharing of Your PI for as long as the law allows. For more detail about Our privacy practices please see the full Privacy Notice which may be obtained at www.budget.com/privacy or by writing to Privacy Office, Avis Budget Group Inc., 6 Sylvan Way, Parsippany, NJ 07054.
Reservation Terms and Conditions
A reservation only guarantees the rate once confirmed with a credit card deposit, and shows a customer's preferences for a pick-up location, drop-off location, time of rental, date of rental and equipment type.
The pick-up location, drop-off location, time of rental and date of rental selected in a reservation is a preference only and, if a preference selected is not available, Budget Truck Rental ("BTR") reserves the right to offer a customer alternatives.
All equipment selected in a reservation is subject to availability at time of pickup. If the equipment requested is not available, BTR reserves the right to substitute equipment at no additional charge to the customer.
Rates reserved online do not include applicable taxes, fees, surcharges, additional accessories, protection plans purchased at time of rental, the required refundable deposit, moving supplies or other applicable charges. Charges will be provided at time of pickup.
If a customer needs to cancel or modify a reservation in any way, he/she must contact BTR at least 48 hours before the pick-up date and time listed on the Thank You page and in the confirmation email. A customer must contact either the BTR pick-up location provided on the Thank You page and in the confirmation email or call 1-800-462-8343. Failure to notify BTR in this time frame may result in a $75 Cancellation Fee being charged to the customer's credit/debit card. With a request to modify the pick-up location, drop-off location, time of rental, date of rental and/or type of equipment, the reservation rate may be subject to change.
A customer will be charged a $75 No Show Fee that fails to result in an open rental agreement within 24 hours after the proposed pick up time.
In the online reservation system, Budget provides one-way customers with ample time to complete their move safely. Trip duration estimates for one-way rentals are estimates only. Mileage and trip duration may vary from Budget estimates. Budget will allow customers to purchase additional days or miles by directly contacting the Budget Truck Rental pick up location shown on the Thank You page. During regular business hours and prior to pick up, a customer can add days at the rate of $70 per day and miles at the rate of $0.70 per mile. If a customer reserves additional days and/or miles at the time of pick up or after pick up, $85 per day will be charged for additional days and $0.85 per mile for additional miles. Additional days and miles paid in advance are non-refundable including those purchased but not used.
For local rentals, customers will be charged for the actual miles and days he/she uses the equipment.
Any online discount may not be combined with any other discounted rate, promotion or offer.
For one-way rentals, the average deposit amount is $150. For local rentals, average deposit amount is the greater of $150 or 1.5 times your total estimated rental charges, but may be higher in certain metropolitan areas.
If a customer chooses to pay for a rental with a credit card or debit card, the cardholder must be present with his/her credit/debit card at the time of rental.
At the time of rental, Budget will require two forms of current, valid identification from the individual signing the rental contract. Acceptable forms of identification include: a valid U.S. issued Driver's License, State Issued Identification, Passport, Social Security Card, Vehicle Registrations, Phone Bill and/or Military ID, place of business photo ID, major credit card and paycheck or pay stub. Budget will also require a valid U.S. issued Driver's License from all drivers of rental equipment.
All towing equipment is recommended based on the towing manufacturer's guidelines and the specific vehicle information the customer provided. Different vehicles may require different towing equipment. Some vehicles may not be suitable for towing and should not be attempted if they exceed the towing manufacturer's guidelines. Budget is not responsible or liable for damages incurred while towing equipment is in use, and does not guarantee or warrant that such equipment is fit for the particular use. Budget Truck will attached the towing equipment to the rental truck at the time of pick up, but cannot drive the tow vehicle onto the towing equipment. This will be the customer's responsibility. Budget Truck will provide an instruction sheet explaining the proper way to drive a vehicle onto our towing equipment.